Privacy
What information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, recommendations, and personal profile.
When you contact us through our website, by email or telephone, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.
Why do we collect this information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate our Services;
- To provide our Users with ongoing assistance and support;
- To be able to contact our Visitors and Users with general or personalised service-related notices:
- To comply with any applicable laws and regulations.
Who do we share this information with?
We will only share relevant personal information and clinical information regarding your pet with individuals or organisations directly involved in your pet’s healthcare, and only with your express consent.
How is this information collected?
Our website is hosted on a securely accessed server.
All direct communications (email, SMS, whatsapp) are held on password-protected devices which only company employees have access to.
Why might we contact you?
We may contact you to notify you regarding your appointments, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text or Whatsapp messages.
How can I retract my consent?
If you don’t want us to process your data anymore, please contact us at hello@pettherapyacupuncture.co.uk
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@pettherapyacupuncture.co.uk.
Updated 13th January 2025